Welcome to Vietnam train, transport and tour reservation!

Conditions of Use

BOOKING TRANSPORTATION AND HOTELS
Tourist can book all tours and service listed on this web through this GISCO-VNR web shjopping cart. No need to place phone call, but instead please place full payment when Tourist book except otherwise GISCO-VNR Tour in Japan Agree.
GISCO-VNR Tour and and the Tourist agree that the terms and conditions for the services on this web site shall be governed by the Booking Conditions written bellow and that the Booking Conditions is a part of the service contract.
Bookings is confirmed its result within 3 working days.

VALIDITY
All prices shown on the web are in United States Dollars (USD). GISCO-VNR Tourist confirm that the ratesshown on the web are correct at the time of issuance of the client's prepayment but are subject to changes in line with market, tax or currency fluctuation without prior notice. Based on these few years' great investment boom and quick economic development, price standard has changed in these 2 years. Please understand this situation, and even if your guidebook explains that everything in Vientam is quite cheap, please understand that the book information is frozen by the date of their report. (Even public bus service rate in HCMC raised 50% in the spring of 2007.)

RESERVATION AND CONFIRMATION
Reservations should be directly made on the web and full invoiced amount should be deposited at the same time via paypal. We check and confirm the status to the deposited orders. Any orders without deposit will be rejected. In case GISCO-VNR Tour cannot confirm the reservation, we refund all the deposit via paypal.Any Tourist who made a reservation and place a deposit is understood that Tourist have read, understood and accepted all our Terms and Conditions.

PAYMENT
Except agreed by GISCO-VNR Tourist in advance, Tourists must pay via paypal.

 

Our shopping cart system automatically take you to the paypal payment system.
It is trustable, and safe for you.

REFUND AND CANCELLATION
Deposits are fully refundable if the amendment/cancellation is received and confirmed by GISCO-VNR Tourist before issuring ticket/vauchers.
No cancel nor refund nor reduction will be made once the ticket/vaucher is issued in Vietnam, otherwise we charge 15USD handling charge to the refund request.

VOUCHERS
GISCO-VNR Tourist will issue vaucher if our partner decide to issue that. Otherwise we do not issue vaucher, instead supply emergent contact address in case Tourists cannot receive ticket at the promised place.

LIABILITY
GISCO-VNR Tourist and its partners commit to provide the confirmed services to Tourist. GISCO-VNR Tourist has no responsibilities to Tourist, by reason of breach of services or unsatisfactory services provided to Tourist by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay and change in schedule or other adverse events, which are beyond the control of GISCO-VNR Tourist and its partners and/or sustained by an act or default of any person or company providing the services to the Tourist. ALL SERVICE IS SUPPLIED UNDER THE OPERATORS' CONDITION. The Tourist understand that GISCO-VNR Tourist is not responsible to any additional expense and/or damage incurred due to any delay, accidents, natural disasters, political changes or social unrests.

We will not be liability for any late arrival in the station that cause missing the train departure time when we have handed over any tickets. Please be at the station or terminal at least 30 minites before departure for train.

TRAVEL INSURANCE
Travel insurance is not included in the rate shown on the web. Tourist should subscribe travel insurance by Tourist responsibility. GISCO-VNR Tourist will not agree any compensation for accident, sickness, or any incidents during the trip.

CLAIMS
All disputes and claims will have to be settled by way of negotiations and mutual understanding. In the event such negotiations and mutual understanding fail, the disputes and claims will be finally settled by arbitration of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 15 days after the end of the services.

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