As we have been troubled by joking inquiries that we decided to charge in advance.
Based on our long term experience, we can issue ticket for 90% of orders, but cannot promise 100% available, especially on peak season like Christmas and Summer holiday.
Please consider to make your schedule at least 40 days in advance as far as possible, though we receive order just 1 day before the departure.
OUR BOOKING POLICY: Regular Package Tour
- Please make paypal full payment in advance.
- In case we cannot take bed/seat for you, we refund you.
- When we finalize the tour arrangement, we send confirmation.
- Hotel information
- Flight/Train/Bus information
- Contacting point in Vietnam
- Delivery ticket/boucher to your hotel in Vietnam by VN Post domestic EMS service. In Hanoi and HCMC, we might use our staff for hand carry but also in that case we charge the EMS fee.
- If you have no hotel reservation, please reserve with us. We reserve hotel for you.
- Never pick up at our office, because we know you cannot come to our address. We had accepted picking up orders, but too many troubles.
- Please stay in Hanoi or HCMC at least one night for ticket delivery. We do not suggest youmake hard schedule in Vietnam.
- In some case there is no ticket/boucher exist. In that case, we send mail and book you by your name on the passport.
Legal Basis
- For Japan residence, Japanese travel law (Tehai ryokou) is applied.
- For non-Japan residence, Vietnamese related law is applied.
- In any cases, no compensation exist for accidents, delay, and any incident during the trip.
- Please subscribe tourist insurance in your country.
